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Privacy Policy

Last updated: 6 May 2026

iCare Aircon ("iCare", "we", "our", "us") respects your privacy. This policy explains how we collect, use, and protect personal information when you visit https://www.icareaircon.com or book a service with us.

1. Information We Collect

When you contact us or book a service, we collect:

  • Name, phone number, email address, postal code, and service address.
  • Information about your aircon system (brand, unit count, fault description) so our technicians can prepare for the visit.
  • Payment information when you settle an invoice (processed by our payment partners; we do not store full card numbers).
  • Website analytics data — pages visited, time on page, referrer — collected through cookies and analytics tools.

2. How We Use Your Information

  • To schedule and deliver the aircon service you booked.
  • To send appointment confirmations, reminders, and post-service follow-up messages.
  • To respond to your questions and quote requests.
  • To send invoices and process payments.
  • To honour the 90-day workmanship warranty and free 7-day follow-up check on your service.
  • To improve our website and services through aggregated analytics.

3. Sharing Your Information

We do not sell your personal information. We share it only with:

  • Our service technicians and dispatch team, so they can carry out your booking.
  • Payment processors when you settle an invoice.
  • Authorities when required by Singapore law.

4. Cookies & Tracking

We use cookies for site functionality and analytics. You can disable cookies in your browser, though some site features may not work as expected.

5. Data Retention

We retain customer service records for as long as needed to honour our warranty obligations and comply with Singapore tax and consumer law.

6. Your Rights (PDPA)

Under the Singapore Personal Data Protection Act, you have the right to access and correct the personal information we hold about you. To exercise these rights, email hello@icareaircon.com.

7. Security

We use industry-standard practices to protect your information. No transmission method is 100% secure, but we take reasonable steps to safeguard customer data.

8. Updates to This Policy

We may update this policy occasionally. The "Last updated" date at the top of the page reflects the most recent change.

9. Contact

Questions about this policy? Email hello@icareaircon.com or call +65 3138 2108.

iCare Aircon, 541 Jurong West Ave 1, Singapore 640541.