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Terms of Service

Last updated: 6 May 2026

These terms govern your use of https://www.icareaircon.com and any services you book with iCare Aircon ("iCare", "we", "our"). By using our website or booking a service, you agree to these terms.

1. Services Offered

iCare provides residential and commercial aircon services in Singapore, including:

  • General aircon servicing and maintenance.
  • Aircon chemical wash.
  • Aircon chemical overhaul.
  • Aircon repair (including 24/7 emergency repair).
  • Aircon installation for HDB, condo, landed, and small commercial properties.
  • Aircon steam cleaning (chemical-free).
  • Annual aircon maintenance contracts.

2. Booking & Quotes

All quotes are issued in writing before any work begins. Quotes are based on the information you provide and the on-site diagnostic. If we discover something genuinely outside the original scope during work (e.g., a failed component), we will pause and seek your written approval before proceeding.

3. Pricing & Payment

Prices are quoted in Singapore Dollars (S$) and are inclusive of GST where applicable. Payment is due on completion of service. We accept cash, bank transfer, PayNow, and credit card. Invoices are issued for every job.

4. Workmanship Warranty

Every iCare service includes a 90-day workmanship warranty from the date of service. If a fault directly attributable to our work returns within 90 days, we will re-attend at no charge to remedy it. The warranty covers labour and the specific scope of work performed; it does not cover hardware failures unrelated to our work, end-of-life components, or damage caused by misuse, third-party tampering, or events outside our control.

5. 100% Fix Guarantee

For repair work, if we cannot resolve the fault on-site or at follow-up, you do not pay the repair labour — only the diagnostic call-out fee. The diagnostic fee covers our technician's time on-site regardless of outcome.

6. 7-Day Follow-Up Check

Every service is followed by a free 7-day check-in via WhatsApp or phone to confirm the unit is performing as expected. If issues are reported, we re-attend under the workmanship warranty.

7. Cancellations & Rescheduling

You can cancel or reschedule a confirmed booking at no cost up to 4 hours before the scheduled time. Cancellations within 4 hours of the appointment may incur a small admin charge to cover the dispatched technician's time.

8. Customer Responsibilities

  • Provide accurate property type, unit count, and fault description at booking.
  • Ensure safe access to the units (clearing furniture, providing key access, MCST approvals where applicable).
  • Move valuables and breakables out of the work area before our team arrives.
  • Settle invoices within the agreed payment window.

9. Liability

iCare's liability is limited to the cost of the service provided. We carry insurance against accidental damage caused by our technicians during a job. We are not liable for indirect or consequential losses.

10. Manufacturer Warranties

For installation work, the manufacturer's hardware warranty (Daikin, Mitsubishi, Fujitsu, LG, Panasonic) sits on top of our 90-day workmanship warranty. We facilitate manufacturer warranty claims where applicable.

11. Governing Law

These terms are governed by the laws of Singapore. Any disputes will be resolved in Singapore courts.

12. Updates

We may update these terms occasionally. The "Last updated" date at the top of the page reflects the most recent change.

13. Contact

Questions about these terms? Email hello@icareaircon.com or call +65 3138 2108.